Disclaimer

Disclaimer for Lumitane Skincare Online Store

General Use: a. The use of this website and the purchase of our products are subject to the terms and conditions outlined herein. b. By using this website and making a purchase, you agree to abide by these terms and conditions.

Product Issues: a. While we make every effort to ensure the quality and condition of our products, there may be occasional issues with orders. b. If you encounter any problems with your order, such as damaged items, we will provide replacements as per our policies. c. Please note that minor dusting around the outside of makeup palettes is considered normal and is not considered as damage.

Returns: We do not accept returns of products into our inventory. 

Damaged Products: a. If you receive a damaged product (e.g., cracked or broken), please reach out to us with all necessary information and photographic evidence for our investigation. b. We will make every effort to provide the best solution based on the specific situation. c. Note that shipments returned due to incorrect shipping addresses or failed delivery attempts will not be refunded.

Customer Returns: a. We do not accept product returns sent back to our warehouse if the customer chooses to return products they have ordered.

Payment Processing Fee: a. If you cancel a paid order and request a refund, please be aware that it may be subject to a payment processing fee.

Disclaimer: a. The use of our products and services is at your own risk. b. We are not responsible for any issues that may arise from the use or resale of our products, except as specifically provided for in these terms and conditions. c. We reserve the right to update or modify these terms and conditions at our discretion, and any changes will be communicated in advance.